Westpac Flexi-Loan Credit Card Repayment Protection Class Action: Everything You Need To Know

The Flexi Loan Repayment Protection policy from Westpac, was a “junk” insurance that included cover for job loss and unfit for work circumstances from 2010-2020. Customers in some cases unknowingly paid for an insurance premiums that they were charged. The Flexi Loan repayment protection is no longer sold by Westpac. 

On 25 September 2020, the Federal Court of Australia ordered that a notice be sent to all persons who were sold three types of ‘consumer credit insurance’ policies, called Credit Card Repayment Protection, Flexi Loan Repayment Protection and Personal Loan Protection insurance and may be group members in this Westpac class action.

It’s important to understand if you were affected by the Flexi Loan Repayment Protection policy. You can find this out by seeking out documents from Westpac to further clarify if you paid for such “junk” insurance. 

– Westpac Credit Card Repayment Protection;

– Westpac Flexi Loan Repayment Protection; and

– Westpac Personal Loan Protection.

The class action is based upon allegations that the Respondents (Westpac):

– Engaged in misleading or deceptive conduct;

– Caused customers to make payments as a result of the mistaken beliefs of some customers that the policies provided value;

– Engaged in unconscionable conduct by, among other things, using ‘unfair tactics’ in arranging the issue of the policies and not giving customers an adequate opportunity to consider whether the policies were suitable for them; and

-Unlawfully provided personal advice to some customers who purchased the policies in a bank branch or over the telephone after 28 February 2014.

Am I eligible to participate in the Westpac class action?

You can find out more information here about the Westpac Class Action. You may be a class member in the Westpac CCI Class Action if, at any time since 1 January 2010, you:

  • were issued with a Westpac Credit Card Repayment Protection policy, Flexi Loan Repayment Protection policy or Personal Loan Protection policy; and
    have paid a premium for that policy (or policies).

If you are a potential class member, you may have recently received a notice titled “Federal Court of Australia Notice – Westpac Consumer Credit Insurance Class Action” (Opt Out and Commencement Notice).

Claimo’s mission is to change the financial services sector by raising the standard of fair customer outcomes.

If you, or someone you know may have been affected by this ‘junk’ insurance, you may be entitled to a refund. The refund amount you obtain is either decided by the class action proceedings or you can contact Claimo who can help you obtain more $ faster .

If you wish to obtain a larger refund amount, faster with assistance on your paperwork, you can contact Claimo below and we can help you get back what’s owed! Our friendly Melbourne-based team has helped hundreds of Aussie’s  with “junk” insurance refunds.  In 2020 our successful claims rate stood at 98%.

How to Opt-out (to proceed individually)

If you do not wish to participate in the Westpac CCI class action, you will need to take steps to remove yourself from the proceeding (known as “opting out”).

If you opt out, you will need to complete an opt out form and send it to the Supreme or Federal Court who is dealing with the class action.

If you ‘opt out’ of a class action, you remove yourself from a claim entirely. This means you will not be affected by the outcome of a class action at all and will be able to pursue your own individual claim for the same issues separately if you wish to.

If you wish to opt out of the class action, you can use the opt out notice and return it to:

The Registrar
Federal Court of Australia 

Victoria District Registry 

Owen Dixon Commonwealth Law Courts Building 

305 William Street 

Melbourne VIC 3000


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